HIGHTSTOWN MEDICAL ASSOCIATES, PA

HMA Separates from the University of Pennsylvania Health System

As of July 1, 2000, Hightstown Medical Associates has separated from Clinical Care Associates of the University of Pennsylvania Health System. We did this reluctantly, after much thought, because we felt that their billing and collections operations were not up to par. Many of you have received incorrect bills, or bills for services delivered many months, or even years, ago. In some cases these bills should have been sent to your insurance company or other primary payers, but were not. The University of Pennsylvania will continue their efforts to collect on outstanding bills for dates of service prior to July 1, 2000, and we will work with them on this.

For all dates of service on or after July 1, 2000, we will be responsible for billing you and your insurance company. We have installed new software in the office to do this. Please bear with us during this transition. We will not accept less than completely accurate billing, so, if you believe that there is an error in your bill, please let us know immediately. We will investigate and correct it as soon as possible. At the same time, it is very expensive to bill and collect our charges after you have left the office. Therefore, we must ask you to pay your share of your bill at the time of service.

Our mission remains the same: to provide high quality, compassionate, timely and efficient care for our patients. In order to be able to do this, we can not participate with insurance plans which interfere too much in the delivery of that care, either by unacceptable preauthorization requirements or cumbersome paperwork or telephone hassles. If you are with a plan which you would like us to investigate, please let us know, and we will speak with them. When you enter your open enrollment period, please feel free to contact us to discuss your choices.

Welcome to the NEW Hightstown Medical Associates!